Overview
This project brings Zoho CRM, Zoho Desk, and Telebroad into one coordinated operating environment. Sales teams can manage opportunities and customer records in CRM, support teams can work from structured tickets in Zoho Desk, and Telebroad adds cloud calling, SMS, and WhatsApp communication directly into the wider process. The result is a cleaner handoff between pre-sales, service, and follow-up activity, with better visibility of every conversation and fewer disconnected tools.
Key Capabilities
Lead and contact records connected to service history
Ticket management and customer support workflows in one place
Automated assignment, follow-up, and escalation rules
Call, SMS, and WhatsApp activity linked to customer records
Pipeline visibility with service and communication context
Reporting across sales activity, support volume, and response quality
